If Claude isn't working, first open status.claude.com and check the status of claude.ai, the API, and Claude Code. If an outage is listed, wait for the service to recover and don't change your VPN settings. If all components are working, check the error text, the selected country, your public IP, the limits, and your account.
An error about Claude being unavailable in your country does not mean your account is blocked. Check whether the selected country is on the official list of Claude supported countries.
Outage, Region, or Limit
| What happens | Possible cause | What to do |
|---|---|---|
| The response was interrupted, and an outage is listed on the status page | A problem on Anthropic's side | Wait for the service to recover and retry the request |
| Error 529 / Claude is overloaded | Temporary service overload | Check the Claude status and retry the request later |
| Error 429 / Too many requests | The request or usage limit has been reached | Wait and retry the request. If a reset time is given, wait for it |
| A Not available in your country message | The current IP address belongs to an unsupported region | Check your public IP and the official list of Claude supported countries |
| The page won't load | A browser, network, or VPN connection problem | Check another site, open Claude in incognito mode, and reconnect the VPN |
Descriptions of errors 429 and 529 are in the Anthropic documentation: https://platform.claude.com/docs/en/api/errors
A One-Minute Check
- Open status.claude.com and check the status of the component you need: claude.ai, the API, or Claude Code.
- If no outage is listed, read the full error text and find the matching case in the table above.
- Open another site with the VPN on. If it also fails, check your VPN client and internet connection.
- Check your public IP and make sure the selected country is on the official list of Claude supported countries.
- Open Claude in incognito mode. If the service works, clear the site data for claude.ai in your main browser.
VPN for Claude
If an outage is listed on the status page, don't reinstall Claude Code, don't clear your browser data, and don't change your VPN settings. These actions won't fix a problem on Anthropic's side.
If the service is working but shows a region error, select the nearest supported country and check your public IP. For claude.ai in a browser, you can use the extension. For Claude Desktop and Claude Code you need a system-wide VPN, since a browser extension doesn't affect their traffic.
VolnaLink
For claude.ai in a single browser, you can use the VolnaLink extension. For Claude Desktop and Claude Code, use the system-wide app. No separate plan is required for Claude. You can download the right version on the devices page.
See also: ChatGPT Not Working with a VPN · Gemini Not Working with a VPN · VPN for ChatGPT · Buy VPN