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Why Telegram is not working and what to do

VolnaLink editorial team
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If Telegram will not open, first check whether the problem repeats on another device and on another network. If the service does not work on several networks at once, an outage on Telegram's side is possible. If Telegram works over mobile internet but will not open over Wi-Fi, check your home network, the router, DNS and the connection at the provider. A VPN helps only with network restrictions and does not fix outages of Telegram itself.

Outage, block or VPN

What is happeningPossible causeWhat to do
Telegram does not work on several devices and on different networksAn outage on Telegram's side is possibleWait and try again later
Works on mobile internet, but not over home Wi‑FiA problem with the home network, router, DNS or providerRestart the router and check Telegram on another network. If it is a network restriction, use a system VPN
The web version works, but the app on the computer does notA browser extension does not affect the traffic of the Telegram appUse a system VPN app
After connecting the VPN the problem persists, and the public IP did not changeThe VPN connection is not established or Telegram is excluded from the tunnelReconnect the VPN, check the split tunneling settings and the public IP on the "My IP" page

The order in a minute

  1. Turn off Wi-Fi on the phone and check Telegram over the mobile network.
  2. If Telegram works, restart the home router and repeat the check over Wi-Fi.
  3. If Telegram does not work on any network, check the service on another device and try again later.
  4. If you are using a VPN, make sure the public IP has changed and that the Telegram app is not excluded from the VPN tunnel.
  5. If the restriction persists only on the home network, use a system VPN app on the device you need. Setting up a VPN on the router is not necessary.

Why a browser extension does not affect the Telegram app

A VPN extension routes through the secure connection only the traffic of the browser it is installed in. It does not affect the desktop Telegram app, voice calls or file downloads inside the app. For the Telegram client use the VolnaLink system app.

VolnaLink for Telegram

For Telegram use the VolnaLink system app for Windows, Android or iOS. Choose the nearest available location, connect and check the public IP. You can download the right version on the devices page. A separate plan for Telegram is not required.

See also: YouTube not working with a VPN · VPN for Discord · VPN for Android · Buy VPN

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FAQ

Check Telegram on another device and over another network. If the service does not work for other users and across different providers at the same time, an outage on Telegram's side is likely. In that case a VPN will not help — try again later.
Switch to the mobile network. If Telegram started working, check the home router, DNS and the connection at the provider. A VPN is only needed if the problem is really tied to a network restriction.
No. In a global outage, changing the IP will not bring their server up. Wait.
The web version and the Telegram app use separate connections and settings. Check for app updates, the proxy settings and firewall restrictions. If the problem is tied to a network restriction, use a system VPN, not a browser extension.
The app on Windows, Android or iOS. A browser extension will not cover desktop Telegram.
No. One subscription. Buy VPN — on the plans.
Yes, if the system app is installed, not just the extension.
8 hours, no card.